Scope Area of ownership and level of autonomy / ambiguity	Collaborative Reach Organizational reach and extent of influence	Competencies Competencies developed to deliver results
I participate and sometimes lead projects in support of organizational and team goals. I independently identify the right solutions to solve ambiguous, open-ended problems.	I work primarily within the scope of my team, and on balanced or cross-functional teams across my organization.	Collaboration & Transparency - I increasingly focus on planned work rather than just tickets, which I do in collaboration with team and org colleagues. I document thoroughly. Domain Expertise - I actively keep colleagues’ needs in mind and collaborate to determine the right technical solutions. Mentorship - I actively level up less-experienced members of my team by helping them with their craft, providing guidance, and setting a good example.

🌟 Results

Responsibility	Key Behaviors
Results	I collaborate with my manager, Product Managers and colleagues to do prioritization exercises and play a signifcant role in determining team priorities. I understand the overall team and organizational priorities, and prioritize my own work accordingly. I actively participate in the core processes of my team, including recommending and implementing process improvements and I seek work that makes other work go away.
Ownership	I consistently look for the root cause of problems, and advocate for improvements that will solve issues on a wide scale. I proactively seek out difficult issues in the help system, and I help ensure that all tickets are effectively triaged and solved. I’ve begun using SLAs and other analytical data to analyze my workflow. I am able to work asynchronously and use our collaborative tools to avoid blockers
Decision Making	I make informed decisions by consulting the right stakeholders and balancing details with the big picture. I execute against the spirit, and not just the letter, of our policies and strategies. I understand the implications of my decisions and adjust my approach based on the impact and risk in the short and long-term. I make timely decisions but I don’t cut corners.

↔️ Direction

Responsibility	Key behaviors
Agility	I embrace change and adapt quickly to it. I’m able to navigate ambiguity and remain resilient through ups and downs.
Innovation	I ask questions and contribute to new ideas/approaches I experiment with new approaches and document what I learned.
Strategy	I ask questions and contribute to new ideas/approaches I experiment with new approaches and document what I learned.

🌱 Talent

Responsibility	Key Behaviors
Personal growth	I proactively ask for feedback from those I work with and identify ways to act upon it I have self-awareness about my strengths and areas for development I drive discussions with my manager about aspirational goals and seek out opportunities to learn and grow
Hiring	I contribute to interviewing and assessing candidates to help us build a diverse and talented team. I am able to represent my team’s initiatives and goals to candidates in a compelling way
Talent Development	I model integrity and a high standard of excellence for my work. I help the more junior members of my team. I offer honest feedback that is delivered with empathy to help others learn and grow.

🌈 Values

Responsibility	Key Behaviors
Collaboration	I effectively collaborate to get work done I work with my manager to manage conflict with empathy and cooperations in mind
Results	I operate asynchronously and I actively seek to remove blockers from myself and my team.
Efficiency	I watch the work flows of myself and my team and I look for potential improvements to speed and accuracy.
Diversity & Inclusion	I contribute to a positive sense of community on the team (e.g. engage in team lunches, team offsites, and other group activities, help with new-hire on-boarding). I listen to different perspectives and I remove biases from my words and actions I demonstrate Roivant IT Values on a regular basis
Iteration	I confidently make two-way-door decisions. I address complex problems by determining and executing the Minimum Viable Change in order to make progress.
Transparency	I write and speak clearly I listen to understand others and ask clarifying questions I share relevant information on my project including difficult task-level trade-offs that impact the product to my manager and team (including product/business partners).

🛠️ Craft

I have mastered the fundamentals of providing support services, potentially with deep expertise in one or more technical domains. I am able deconstruct business problems into solutions that may span functional and technical disciplines. I understand the technologies and systems used in my area and how they fit together. I am a true partner to my colleagues, executing against the spirit, not just the letter, of team, organization and enterprise strategies.

Responsibility	Key Behaviors
Support Practices	I effectively triage and direct incoming tickets. I document work consistently, including contributing to the Handbook, runbooks or other process documentation. I handle most team tickets without need for escalation. I am beginning to consider the overall support practice and the processes it contains.